The manager of the hotel (Whitworth Hall near Spennymoor, part of the Best Western Chain) seems to be trying to avoid my calls. The very charming lady on front desk has passed the information that the wedding co-ordinator Miranda has emailed the owner of the block booking to ask if they can release some rooms. Is it just me or is this really stupid? Just pick up the phone and ask! Email is the worst choice because
1. People ignore email
2. The majority of people do not read their email regularly.
3. You can't plead effectively over email.
4. It's asynchronous communication, so a simple discussion that takes 5 minutes can take 10 emails with days in between.
It just feels like a lazy way out for them.
*edit after finally getting through to the duty manager*
The duty manager was unable to progress things further, but he was able to provide the following information
1. The owner of the block booking has telephoned Miranda leaving her phone number, but without a status on the rooms.
2. He is willing to commit to providing me with a 'get ready' area on the morning of my wedding.
3. Miranda is not available until 3pm tomorrow, so no more progress until then.
A very affable chap, understood why I was very angry on the phone, and said 'I can imagine you thinking that if we mess this up that we'll mess up other things'
No shit sherlock!
1 comment:
Kitty, this sounds absolutely horrid, and I can't believe the hotel is being so obtuse.
The power of the InterWeb cound of course summon up thousands of irate e-mails to Mr Hotel Manager (and, no doubt, to Mr Big Shot Block Booking Client), though I suspect it would be counterproductive at this stage.
(But it's nice to think about it!)
Good luck - hope your next post brings better news.
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